Frequently Asked Questions
Is my personal information safe when I shop with you?
Yes, during checkout, your payment and personal information is safeguarded using cutting-edge encryption.
Do you ship discreetly?
Yes, we protect your privacy by using unmarked, odor-proof packaging for every order.
What payment methods do you accept?
Credit cards, debit cards, and other reliable online payment methods are among the safe payment methods that we accept.
Is there a minimum order amount?
No, a minimum order is not required. You are free to purchase as much or as little as you like.
Do you offer discounts or promotions?
Yes, we regularly offer special promotions and discounts. To receive updates on the newest offers, subscribe to our newsletter.
Can I track my order?
Yes, you will receive a tracking number to follow the delivery of your order as soon as it ships.
What should I do if I have an issue with my order?
Our customer service team is available to help if you run into any issues. Get in touch with us via our website, and we’ll take care of the problem right away.
Is buying weed illegal?
No, but we advise you to review state or local laws.
What is the minimum age requirement?
To make a purchase, you need to have a working payment method and be at least eighteen years old.
Can I get a refund or exchange?
- All sales are final; orders with a tracking number are not eligible for exchanges or refunds.
- Products from a different batch of the same strain as the original order will be used as replacements, if qualified.
- Orders can be modified even if they don’t have a tracking number.
- Only if a package with a tracking number is returned to the sender undamaged and unopened will it be refunded. Only the shipping charge is reimbursed in these circumstances; all other expenses are not.
Where does my order ship from?
Packages typically arrive three to seven days after being shipped, and orders are shipped from Los Angeles, California.
How can I track my package?
You can track your package by visiting USPS Tracking. This service is available for orders within the USA and internationally.
Payment Methods & Coupons
- All sales are final. No refunds or exchanges are allowed.
- Prices are listed in USD for all customers.
- Accepted Payment Methods:
- Credit or Debit Cards:
- Visa and Mastercard payments are accepted if registered in the USA.
- Bitcoin:
- Payments made using Bitcoin are accepted.
- Cash or Money Orders:
- Cash or money orders must be mailed with order forms or the order number.
- Make money orders payable to:USA/INTERNATIONAL CASH ADDRESS
Kask Consulting
16836 Saticoy St
Van Nuys, CA
91406
USACANADA/INTERNATIONAL CASH ADDRESSGreen Gardening
#1146 Pacific Blvd
VANCOUVER, BC
V6X 2X7
CANADA - Important: Money orders addressed to “Rocket Weed Shop” or referencing “Weed” will be returned. Updated payment details must be provided by the customer.
- MoneyGram:
- Electronic MoneyGram payments are accepted.
- Credit or Debit Cards:
- Coupon and Credit Rules:
- Coupons cannot be combined with other promotions or sales.
- To redeem seed credits or coupons from a previous order:
- Place a new order using cash as the payment method.
- Contact customer support to apply the promised credits or coupons to the new order.
- Payment Declines:
- Payments that are declined will be reattempted twice a day for two weeks.
- Customers must confirm a new payment method or request the deletion of the order to stop reattempts.
Delivery & Shipment Policies – Rocket Weed Shop
- All sales are final. No refunds or exchanges can be provided.
- Loss or damage during transit is not the responsibility of Rocket Weed Shop.
- Orders for US customers, including all 50 states and US territories, are shipped domestically.
- Shipments are processed from Los Angeles, California, via USPS Priority Tracking.
- Packages usually arrive within 3–7 days after the tracking number is issued. However, delivery times may vary based on the postal carrier.
- For delays or problems after the package leaves the warehouse:
- Customers must file a claim with their local mail carrier.
- Use the following link for USPS claims: USPS Claims.
- For packages lost in transit or stolen:
- A Postal Service claim number is required to process a reshipment.
- For packages marked as “Delivered” by the carrier:
- A Postal Service claim number is required for further action.
- Secondary shipments must include signature verification or an updated address.
